From the 15th of February 2013 until the 31st of August 2015, we have decided to put our money where our mouth is and demonstrate the confidence we have in our product.

We are running a money back guarantee promotion with all The Neutralizer Kits.

If you have an odour problem and need a definitive solution, go to your local stockist and purchase The Neutralizer Kit that best suits your space requirements. You can make this purchase with 100% confidence as we back the products efficiency in its entirety.

If you are not satisfied with The Neutralizer Kit you have bought, you are able to return this to the vendor you purchased from so long as the following conditions are met.

You have 7 calendar days to try our product from the date of purchase. It is imperative that if you are returning the product, the packaging and the EME must be in perfect working order and condition, and that the remaining Neutralizer Essential Oil is returned in its original bottle with its cap on. The product may be returned only if it does not work as stated. A proof of purchase is necessary to validate your return. Most importantly you will need to fill out the form below and wait for someone from The Neutralizer Team to contact you with a Returns Note Authorisation (RNA) number and further instructions.